Welcome to Refine (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of the Refine website, software, platform, tools, services, and any related features (collectively, the “Platform”).
Refine is a customer relationship management platform designed specifically for automotive detailers and detailing-related businesses. Refine is owned and operated by T&E Software Solutions LLC.
By accessing, using, creating an account for, or subscribing to the Platform, you agree to be bound by these Terms. If you do not agree, you may not access or use the Platform.
1. Eligibility
To use the Platform, you must be at least 18 years old and capable of entering into a legally binding agreement. By using the Platform, you represent and warrant that you meet these requirements.
If you are using the Platform on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that business or entity to these Terms.
2. Services Provided
Refine provides CRM and related software tools intended for use by professional detailers and detailing businesses. Features may include, without limitation, customer management, scheduling, invoicing, communication tools, lead tracking, automation tools, reporting, and related business support features.
We reserve the right to modify, suspend, discontinue, add, or remove any part of the Platform, any feature, or any service offering at any time, with or without notice.
3. Account Registration and Security
To access certain features, you may be required to create an account. You agree to provide accurate, current, and complete information and to keep your information updated.
You are solely responsible for:
- maintaining the confidentiality of your login credentials,
- all activities that occur under your account,
- ensuring that your password and account access remain secure.
You agree to notify us immediately of any unauthorized use of your account or any security breach. We are not liable for any loss or damage arising from your failure to protect your account credentials.
4. Acceptable Use
You agree to use the Platform only for lawful business purposes and in compliance with all applicable laws, rules, and regulations.
You may not:
- use the Platform for any illegal, fraudulent, deceptive, abusive, or harmful purpose,
- upload, transmit, or distribute malicious code, viruses, or harmful materials,
- interfere with or disrupt the integrity or performance of the Platform,
- attempt to gain unauthorized access to any account, system, server, or data,
- copy, scrape, reproduce, resell, lease, sublicense, or exploit any portion of the Platform without our written consent,
- use the Platform to harass, threaten, defame, spam, or mislead others,
- use the Platform in a manner that violates consumer protection, privacy, telemarketing, email, or texting laws,
- use the Platform to send unauthorized SMS, email campaigns, or other communications,
- reverse engineer, decompile, disassemble, or attempt to derive the source code of the Platform, except where prohibited by law.
We reserve the right to investigate and take appropriate action against any user who violates these Terms, including suspension or termination of access.
5. User Content and Business Data
You may upload, submit, store, or process information through the Platform, including customer data, contact records, notes, images, invoices, communications, and other business-related content (“User Content”).
You retain ownership of your User Content. However, by submitting or storing User Content through the Platform, you grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, and use such User Content solely as necessary to operate, provide, improve, support, secure, and maintain the Platform.
You represent and warrant that:
- you own or have the necessary rights to use and submit your User Content,
- your User Content does not violate any law or the rights of any third party,
- you have obtained all required consent to collect, store, use, and communicate with your customers through the Platform.
You are solely responsible for the accuracy, legality, quality, and content of all User Content.
6. Customer Communications Compliance
If you use the Platform to contact leads, customers, or other third parties by email, phone, SMS, automated messaging, or otherwise, you are solely responsible for compliance with all applicable laws and regulations, including but not limited to laws relating to:
- privacy,
- consumer protection,
- spam,
- telemarketing,
- robocalls,
- SMS/text messaging,
- consent and opt-in requirements,
- data retention and disclosure.
Refine does not guarantee that your use of the Platform will comply with any legal requirements, and we are not responsible for how you use customer data or communication tools.
7. Subscription, Billing, and Payments
Certain features of the Platform may require payment of subscription fees or other charges. By subscribing, you agree to pay all fees associated with your selected plan.
Unless otherwise stated:
- fees are billed in advance,
- payments are non-refundable,
- subscriptions may renew automatically unless canceled before the renewal date.
You authorize us and our payment processors to charge your selected payment method for all applicable fees, taxes, and recurring charges.
If a payment fails, we may suspend or terminate access to the Platform. We reserve the right to change pricing, billing methods, plan structures, or features at any time. Any such changes may apply on a going-forward basis.
8. No Refunds
All payments made to Refine are final and non-refundable unless otherwise required by law or explicitly stated by us in writing.
This includes, without limitation:
- subscription fees,
- setup fees,
- onboarding fees,
- customization fees,
- add-on service fees,
- renewal charges.
It is your responsibility to cancel your subscription before the next billing cycle if you do not wish to continue.
9. Free Trials and Promotional Access
If we offer a free trial, demo, or promotional access period, we may limit eligibility, duration, and included features at our sole discretion. We may modify or terminate any free trial or promotional offer at any time without notice.
At the end of any trial period, your account may automatically convert to a paid subscription unless otherwise stated.
10. Third-Party Services
The Platform may integrate with or rely on third-party services, software, tools, websites, payment processors, email providers, SMS providers, or other applications.
We do not control and are not responsible for any third-party services, including their availability, security, functionality, content, policies, or practices. Your use of third-party services may be subject to separate terms and conditions from those providers.
We disclaim all liability arising from or related to third-party services.
11. Intellectual Property
The Platform, including all software, source code, design, branding, logos, content, text, graphics, interfaces, workflows, and functionality, is owned by or licensed to Refine and is protected by applicable intellectual property laws.
These Terms do not grant you any ownership rights in the Platform. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform solely for your internal business use in accordance with these Terms.
You may not use our name, logo, trademarks, branding, or proprietary materials without our prior written consent.
12. Feedback
If you submit any suggestions, ideas, feedback, recommendations, or feature requests regarding the Platform, you agree that we may use them without restriction or compensation to you. We will own all rights to improvements or modifications developed from such feedback.
13. Availability and No Warranty
We do not guarantee that the Platform will be uninterrupted, error-free, secure, or available at all times. The Platform may be subject to downtime, delays, maintenance, data loss, bugs, or other issues.
The Platform is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including but not limited to:
- merchantability,
- fitness for a particular purpose,
- non-infringement,
- accuracy,
- reliability,
- availability,
- security.
We do not guarantee any specific business results, revenue, lead generation, booking increases, customer retention, or other outcomes from using the Platform.
14. Limitation of Liability
To the fullest extent permitted by law, Refine and its owners, officers, directors, members, employees, contractors, affiliates, licensors, service providers, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to:
- lost profits,
- lost revenue,
- lost data,
- loss of goodwill,
- business interruption,
- system failure,
- customer disputes,
- missed appointments,
- billing errors,
- communication failures.
To the fullest extent permitted by law, our total liability for any claim arising out of or relating to the Platform or these Terms shall not exceed the total amount paid by you to Refine during the three (3) months immediately preceding the event giving rise to the claim, or one hundred dollars ($100), whichever is less.
15. Indemnification
You agree to defend, indemnify, and hold harmless Refine and its owners, affiliates, employees, contractors, agents, licensors, and service providers from and against any and all claims, damages, liabilities, losses, judgments, settlements, penalties, fines, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:
- your use of the Platform,
- your User Content,
- your violation of these Terms,
- your violation of any law or regulation,
- your communications with customers or third parties,
- any dispute between you and your customers, employees, contractors, or other third parties.
16. Suspension and Termination
We reserve the right, at our sole discretion, to suspend, restrict, or terminate your access to the Platform at any time, with or without notice, for any reason, including if we believe you have violated these Terms or used the Platform in a manner that could create legal exposure or harm to us, other users, or third parties.
Upon termination:
- your right to use the Platform immediately ends,
- we may disable or delete access to your account and User Content,
- any accrued payment obligations remain in effect.
We are not liable to you for any suspension, restriction, termination, deletion of data, or loss of access.
17. Data Storage and Loss
While we may use commercially reasonable efforts to maintain the Platform, you acknowledge that no system is completely secure or error-free. You are solely responsible for maintaining your own backups of important data.
We are not responsible for any loss, corruption, deletion, theft, or failure to store any data, records, communications, documents, or User Content.
18. Privacy
Your use of the Platform may also be subject to our Privacy Policy, if applicable. By using the Platform, you acknowledge that you have read and understand our privacy practices.
19. Confidentiality
You acknowledge that the Platform may include confidential and proprietary information belonging to Refine. You agree not to disclose, copy, misuse, or exploit any non-public information, software logic, workflows, pricing structures, trade secrets, or proprietary methods belonging to us.
20. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles.
21. Dispute Resolution
Any dispute arising out of or relating to these Terms or the Platform shall first be attempted to be resolved informally by contacting us.
If a dispute cannot be resolved informally, we reserve the right to require that the dispute be resolved exclusively through binding arbitration or in the state courts located in Florida, unless otherwise required by applicable law.
You agree that any claim must be brought on an individual basis and not as part of any class action, collective action, or representative proceeding.
22. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
23. Waiver
Our failure to enforce any provision of these Terms shall not be considered a waiver of that provision or any other provision.
24. Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms freely in connection with a merger, acquisition, sale of assets, reorganization, or otherwise.
25. Changes to These Terms
We may update or revise these Terms at any time in our sole discretion. Updated Terms will become effective upon posting to the Platform or website. Your continued use of the Platform after any changes constitutes acceptance of the revised Terms.
26. Entire Agreement
These Terms constitute the entire agreement between you and Refine regarding the Platform and supersede all prior or contemporaneous communications, understandings, and agreements relating to the subject matter.
27. Contact Information
If you have any questions regarding these Terms and Conditions, you may contact us at:
RefineEmail: [email protected]Phone: (813) 534-0340
The all-in-one platform for auto detailing businesses. Streamline scheduling, invoicing, messaging, and marketing in one powerful app.
Available on iOS